The Tenor Guitars fulfillment warehouse is located in Nashville, TN., USA. Ground shipping throughout contiguous USA is FREE.
No matter where you live, we offer affordable worldwide shipping with a 100% delivery guarantee. If an item is lost or misplaced during transit, we've got your back. However, if you would prefer to require a signature on delivery, you can select that at checkout.
*Please note that additional tax and duties may apply for residents outside of the USA.
Returns
If you've simply decided that the item you ordered is not for you, you can send it back within 45 days of purchase for refund, credit, or exchange, minus shipping. Simply contact us, and someone from our returns department will be in touch as soon as possible. If your order qualified for free shipping, the shipping cost will be deducted from the refund or credit.
If you think your instrument has arrived damaged or defective in any way, please contact our support team as soon as possible. If approved, we will cover shipping expenses* (within contiguous USA) for you to return the item. From there, we will work with you personally to sort out compensation whether by exchange, refund, or credit.
Between 45 - 120 days, if you wish to return your item, we will retain a 20% restocking fee from your refund amount. After that time we will entertain returns or exchanges on a case by case basis only.
